Shipping Policy

Last updated: September 5, 2026

Thank you for shopping with us. We’re committed to providing a smooth and reliable shipping experience. Please review the information below regarding order processing, delivery times, shipping costs, and other important details.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay with your order, we will do our best to keep you informed.

2. Shipping Times

Once your order has been processed and dispatched, estimated delivery times are:

• Germany: 2–5 business days
• European Union: 3–7 business days
• United Kingdom: 3–8 business days
• United States & Canada: 5–10 business days
• Other international destinations: 7–15 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Delivery times may vary depending on the destination, carrier, weather, customs procedures, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, weight, and available shipping options.

Any free-shipping offers will be clearly displayed on our website and may be subject to minimum order values or other conditions.

4. Tracking Information

When your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, please contact our customer support team so we can assist you.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before your order is dispatched.

Once an order has been shipped, we may be unable to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you would like the order reshipped.

6. Delayed or Lost Packages

While we work with reliable shipping carriers, delivery delays can occasionally occur.

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If your package has not arrived within a reasonable period after the estimated delivery window, please contact us and we will investigate the issue with the shipping carrier.

We are not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, customs delays, strikes, or other unforeseen events.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Photos of the damaged product
• Photos of the packaging, including any visible shipping damage

We will review the situation and work with you to find an appropriate resolution in accordance with our return and refund policy.

8. Customs, Duties & Taxes

For international orders, additional customs duties, import taxes, VAT, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs procedures may also cause delays that are outside our control.

9. Split Shipments

Depending on product availability, size, or fulfillment location, an order may occasionally be shipped in multiple packages.

If this occurs, you may receive separate tracking numbers and your items may arrive at different times.

10. Pre-Orders & Backordered Items

If your order contains a pre-order or backordered product, the estimated shipping date will be communicated on the relevant product page or during checkout.

If your order contains both in-stock and pre-order items, we may ship the available items separately or hold the order until all items are ready, depending on our fulfillment process.

11. Delivery Issues

If your tracking information indicates that your package has been delivered but you cannot locate it, please:

1. Check around your property and with household members or neighbors.
2. Check whether the carrier left the package in a safe location.
3. Contact the shipping carrier using your tracking number.
4. Contact us if you are still unable to locate your package.

We will do our best to assist you in resolving the issue.

12. Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team through the Contact Us page on our website.

We’re always happy to help.

Please note: This shipping policy may be updated from time to time to reflect changes to our shipping services, carriers, or business practices.