Terms of Sale

Last updated: September 5, 2026

These Terms of Sale govern purchases made through [Store Name] (“we,” “us,” “our,” or “the Store”). By placing an order through our online store, you agree to these Terms of Sale.

Please read them carefully before completing your purchase.

1. About Us

[Legal Business Name]
[Business Address]
[Postal Code, City]
[Country]

Email: [Customer Service Email]
Phone: [Phone Number, if applicable]

Business registration number: [Registration Number, if applicable]
VAT ID: [VAT Identification Number, if applicable]

2. Products

We sell home décor and related products through our online store.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, materials, and other product information are accurate.

However, colors and appearance may vary depending on your device, screen settings, lighting, and photography conditions.

Products made from natural materials or manufactured individually may have minor variations in color, texture, grain, finish, or appearance. Such variations may be characteristic of the product and will not necessarily be considered defects.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible and may offer you:

• A replacement product, where available;
• A revised delivery date; or
• A refund for the unavailable product.

If we are unable to fulfill your order, you will receive a refund for any amount already paid for the affected product.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you will receive an order confirmation acknowledging receipt of your order. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where permitted by applicable law, including in cases involving suspected fraud, significant pricing errors, product availability issues, or technical errors.

If we cancel an order after payment has been made, we will refund the amount paid for the canceled order.

5. Pricing

All prices displayed on our website are shown in [Currency].

Where applicable, prices include legally required taxes such as VAT. Any applicable taxes will be displayed during checkout where required.

Shipping charges, if applicable, are shown separately during checkout before you complete your purchase.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted, except where required by law.

Pricing Errors

We take reasonable care to ensure that prices and product information are accurate. If a significant pricing error occurs due to a technical or human error, we may contact you before fulfilling the order.

Where permitted by law, we may cancel an order affected by an obvious pricing error and refund any payment already made.

6. Payment

Payment must be completed using one of the payment methods made available at checkout.

Available payment methods may include credit or debit cards, PayPal, digital wallets, buy-now-pay-later services, or other payment providers.

Your payment information is processed through the relevant payment provider. We do not generally have access to your complete payment card details.

An order will not be dispatched until payment has been successfully authorized or received, unless another payment arrangement has been agreed.

7. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are provided for guidance and may vary depending on the destination, carrier, product availability, customs procedures, weather, and other circumstances outside our reasonable control.

Once your order has been dispatched, you may receive tracking information where available.

Customers are responsible for providing a complete and accurate delivery address at checkout.

8. International Orders

For orders delivered outside our domestic market, additional customs duties, import taxes, VAT, handling charges, or other fees may apply depending on the destination.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Customs procedures may also cause delivery delays beyond our control.

9. Returns and Cancellations

Our returns, refunds, and cancellation procedures are described in our Refund & Return Policy.

Nothing in these Terms of Sale limits or excludes any mandatory cancellation, withdrawal, return, refund, warranty, or consumer rights that apply to you under applicable law.

Where applicable, statutory consumer rights take priority over any conflicting provision in these Terms.

10. Damaged or Defective Products

We take care when packaging and shipping our products.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible with your order number and appropriate photographs or other evidence of the issue.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate remedy.

Nothing in these Terms affects your statutory rights regarding defective or non-conforming products.

11. Incorrect Items

If you receive an item that you did not order, please contact us before returning it.

We will review the issue and, where appropriate, provide instructions for returning the incorrect item and arrange a replacement or refund.

12. Customer Responsibilities

When placing an order, you agree to provide accurate and complete information, including your name, billing details, delivery address, and contact information.

You are responsible for reviewing your order before completing checkout and notifying us promptly if you identify an error.

We are not responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer, to the extent permitted by applicable law.

13. Promotions and Discount Codes

From time to time, we may offer promotional discounts, coupon codes, sales, or other special offers.

Unless otherwise stated:

• Promotional codes must be entered during checkout.
• Only one promotional code may be used per order.
• Promotional offers cannot be exchanged for cash.
• Offers may be subject to additional terms, minimum purchase requirements, product exclusions, or expiration dates.
• We reserve the right to withdraw or modify promotional offers where permitted by law.

Promotional terms displayed at the time of the offer will apply.

14. Gift Cards

If we offer gift cards, they may only be used according to the terms displayed at the time of purchase.

Gift cards cannot be exchanged for cash except where required by applicable law.

Any expiration period or other restrictions will be clearly communicated before purchase.

15. Personal Information

When you place an order, we collect and process certain personal information necessary to process your purchase, payment, delivery, customer service requests, and other legitimate business purposes.

Our processing of personal information is governed by our Privacy Policy.

16. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for mandatory consumer rights, fraud, or other matters where applicable law prohibits limitation.

17. Events Beyond Our Control

We will not be responsible for delays or failures to perform our obligations where caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, transportation disruptions, carrier delays, strikes, government restrictions, war, civil emergencies, widespread technical failures, or other unforeseeable events.

We will take reasonable steps to minimize the impact of such events and will communicate significant delays where appropriate.

18. Changes to These Terms

We may update these Terms of Sale from time to time to reflect changes to our business, products, payment methods, shipping arrangements, or legal requirements.

The version applicable to your purchase will generally be the version in effect at the time your order is placed, unless a change is required by law.

The current version will always be made available on our website.

19. Governing Law

These Terms of Sale are governed by the laws of [Country / Jurisdiction], unless mandatory consumer protection laws provide otherwise.

If you are a consumer, you may retain mandatory rights and protections provided by the laws applicable to you.

20. Contact Us

If you have any questions regarding an order, product, payment, delivery, return, or these Terms of Sale, please contact us:

[Legal Business Name / Store Name]
[Business Address]
[Postal Code, City]
[Country]

Email: [Customer Service Email]
Phone: [Phone Number, if applicable]

We will make reasonable efforts to respond to customer inquiries as promptly as possible.